Data Breach Solutions
Cyberattacks can result in millions of dollars in lost revenue, brand damage, and litigation costs. Effective engagement is essential to minimizing the impact on your reputation and bottom-line.
PRESERVE YOUR REPUTATION & BUILD TRUST
The average cost of a data breach can run into the millions, but the lasting damage to a company’s reputation can be even more devastating.
Poor customer experiences, inadequate information, extended call center hold times, and frustrating interactions with service representatives can all contribute to a loss of trust. In today’s digital age, customers are quick to share their experiences online, amplifying the impact of any negative interactions.
Sedgwick brand protection empowers businesses to communicate swiftly, compliantly, and professionally when it matters most. With three decades of experience in customer engagement and crisis management, we help companies effectively connect with impacted parties in the aftermath of data breaches and other sensitive privacy-related events. Our data breach notification solutions reassure customers that they are your top priority, helping to preserve their confidence in your brand.
COMPLIANT CYBERSECURITY NOTIFICATIONS
Timely, compliant, and responsible notification is a critical risk mitigation step in the wake of a cybersecurity event.
Sedgwick streamlines the process by verifying affected party data and delivering compliant notifications through email or postal services. Our robust systems ensure that notifications are sent accurately and without delay, allowing you to maintain transparency and accountability.
We manage every aspect of notification, ensuring a seamless experience for the audiences that matter most. In collaboration with our partners, we enable clients to offer impacted customers complimentary credit monitoring, reinforcing trust and demonstrating their commitment to customer care and transparency. The outcome goes beyond mere compliance; it fosters trust, which is essential for long-term customer loyalty.
SCALABLE CALL CENTER SUPPORT
Personalized support is essential for addressing concerns following a data breach. At Sedgwick, our call centers connect impacted individuals and organizations with trained professionals who respond with empathy and accuracy.
We have the ability to rapidly scale our operations up or down to accommodate fluctuations in call volumes, ensuring that your customers receive timely assistance when they need it most. This flexibility allows us to maintain high service standards, reassuring your customers and providing the support they require.
We understand that effective communication is paramount during these challenging times. Our representatives are trained to address a range of concerns, from inquiries about the breach to guidance on protecting personal information. Our rapid response system, combined with a global network of brand ambassadors, not only aids your customers but also safeguards your brand and reputation.
RESTORE CUSTOMER TRUST
In the aftermath of a cyber incident, proactive engagement is essential for restoring customer trust.
Customers expect transparency and timely updates, which can significantly mitigate the fallout from a breach. By fostering open lines of communication and providing ongoing support, you demonstrate to your customers that their well-being is your top priority.
With three decades of experience in customer engagement, we understand that effective crisis management involves more than just addressing immediate concerns. It involves building a lasting relationship with your customers, assuring them of your commitment to resolving any issues and preventing future incidents. This proactive strategy not only aids in damage control but also established your brand as a leader in customer care.
SEDGWICK BRAND PROTECTION
A global leader in customer engagement and incident response.
Since 1995, Sedgwick brand protection has been at the forefront of customer engagement, call center operations, and notification services, helping brands safeguard their reputations in times of crisis. Today, we leverage on three decades of expertise to support world-renowned brands in the aftermath of cyber incidents.
With a proven history of guiding companies through unexpected challenges, Sedgwick brand protection empowers businesses to show affected customers that they remain their top priority.
Whether you’re currently facing a cyber security incident, or seeking to enhance your readiness to mitigate future risk, contact us now.
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